- Make
- Acura
- Model
- TLX
- Year
- 2018
- Miles
- 96000
- Engine
- 4 cylinder
So, where do I begin. A while back I observed a little oil on the bottom of the pan, looked like it was running down the passenger side of the pan. Acura dealership diagnosed it as a crank shaft seal. No problem....covered by extended and was replaced. Few weeks later I get under the car to inspect and find more oil....looked like the same leak. Diagnosis was "the oil pan needs to be resealed". Cool...I assumed the pan would be dropped and "resealed". Dealership called to say the car was ready and so I asked if they had changed the oil.....if so I wasn't going to change it again based on my last change, but rather 4500 miles from this change. I was told that "the tech said that we didn't lose enough oil to need to add any". Huh, well, ok. So I ask later about this "resealing" word. What does that mean? Did they drop the oil pan? How did they reseal it? The tech said that "there is no gasket, it just gets sealed". There is that word again. Picked up the car yesterday. Today I get underneath to inspect and find more oil evidence. I also notice that the sealant that oozed out is the same factory sealant.
So I call the service manager and voice my concern. First of all, I see absolutely no evidence of new sealant....would be very obvious. I see no evidence that the oil pan was removed....none. What I feel they did was seal the area that appeared to be leaking with a bit of Hondabond hoping it would surpass the extended warranty period. She did pull the procedure for what was done and admitted that it called for the removal of the pan and reseal with Hondabond. She also oversees the Infiniti service dept and told me that Infiniti uses a physical gasket whereas Acura uses Hondabond. The tech, I am told, while he is not Acura certified, he possesses many certifications and is fully qualified to perform any Acura repair. OK, so is there a potential for this guy to do it "different" than an Acura certified tech? She claims no.
While I write this post she is following up with the tech and will get back with me today. I will admit that I am not a mechanic by any means....slightly more knowledgeable than a fifth grader but nowhere as knowledgeable as the technicians.
Am I not seeing something obvious??
So I call the service manager and voice my concern. First of all, I see absolutely no evidence of new sealant....would be very obvious. I see no evidence that the oil pan was removed....none. What I feel they did was seal the area that appeared to be leaking with a bit of Hondabond hoping it would surpass the extended warranty period. She did pull the procedure for what was done and admitted that it called for the removal of the pan and reseal with Hondabond. She also oversees the Infiniti service dept and told me that Infiniti uses a physical gasket whereas Acura uses Hondabond. The tech, I am told, while he is not Acura certified, he possesses many certifications and is fully qualified to perform any Acura repair. OK, so is there a potential for this guy to do it "different" than an Acura certified tech? She claims no.
While I write this post she is following up with the tech and will get back with me today. I will admit that I am not a mechanic by any means....slightly more knowledgeable than a fifth grader but nowhere as knowledgeable as the technicians.
Am I not seeing something obvious??