Sadly, that leaves me distracted a bit cuz now I have to focus more on the meat and potatoes of the diagnostic work, cuz we are a real busy shop. Loosing our real good young tech to above said better pastures leaves me floating around helping the other guys who dont have as much knowledge and or skill as that young buck, so boss, and appropriate so, said we need to focus on volume now and sadly steer customers away if some jobs are too complex and time consuming cuz winter is here, and they really need me to focus on the no starts, basic electrical issues to get the clients out of the bay quick.
As the music industry says, the show must go on. So, in that regards, so does the shop. So if refusing a client like this one hurts, keeoping at it would have financial repercussions since we are a man down in the electric dept, and no help near in sight. There is a huge demand, but no skilled workers to take the brunt.
So if we are turning other paying customers away cuz I am stuck on a mercedes that is not paying much in volume, the time spent is not actually making money since I am the only one left that somewhat, and I repeat the word, somewhat, knows what he is doing and also knows what is at stake. And that word is profit.
Anyway, I dont run the company, but I sure do get the logic.